Before booking
What are the room rates at the Relais Madeleine?
Rates vary depending on the time of year, room category and availability.
By booking directly on our website, you’ll get the best available rate and more flexible terms for organising your stay.
Is breakfast included in the room rate?
Breakfast is available at an extra charge or is included in the BB rate.
It is served as a sweet and savoury buffet in the hotel’s vaulted dining room.
What are the cancellation or amendment terms and conditions?
Cancellation terms depend on the rate selected at the time of booking.
Some offers can be amended or cancelled free of charge up to 48 hours before the arrival date.
Does the hotel offer family rooms or connecting rooms?
Yes. Some rooms are adjoining, making them ideal for families or small groups.
Does the hotel allow pets?
Yes, the hotel allows pets on request.
Does the hotel have a car park?
The hotel does not have its own car park.
There are several public pay-and-display car parks near Place de la Madeleine and the Opéra.
Arrival and departure
What time can I arrive at the hotel?
Check-in at the hotel is available from 3 pm.
What time do I need to check out?
Check-out must be completed by 12 noon.
Is it possible to arrive earlier or leave later?
Subject to availability, early check-in or late check-out may be offered.
Can I leave my luggage at the hotel?
Yes. Luggage storage is available free of charge before your arrival or after your departure.
The rooms
What types of rooms does the hotel offer?
The hotel offers several categories of rooms:
- Standard Single
- Comfort
- Superior
- Suite
- Connecting rooms
- Suites
Does the hotel have a room suitable for guests with reduced mobility?
Yes. The hotel has a room on the ground floor with access suitable for guests with reduced mobility. If you have any specific requirements, please contact us before your stay so that we can ensure the room meets your needs.
What is the difference between the room categories?
The different categories are distinguished mainly by:
- The size of the room
- The layout
- The capacity.
Can we request a double bed or two single beds?
Depending on the room category and availability, you can request a double bed or two single beds.
Can we add a cot?
A cot can be provided on request, but availability depends on the size and category of the room booked. To avoid any unpleasant surprises, please do not hesitate to contact us.
Can we add an extra bed?
No, we are unable to provide an extra bed.
Room facilities
Are the rooms air-conditioned?
Yes. The rooms are air-conditioned to ensure your comfort all year round.
Is the Wi-Fi free?
Yes. Free Wi-Fi is available throughout the hotel, including in the rooms.
What facilities are there in the rooms?
The rooms feature, amongst other things:
- Television
- Minibar
- Safe
- Welcome tray
- Hairdryer
- Free Wi-Fi
Do the rooms have a desk?
Yes. The rooms have a desk area or a workspace.
Bathroom
Do the rooms have a shower or a bath?
Depending on the room category, the bathroom is fitted with either a shower or a bath.
Are welcome amenities provided?
Yes. Toiletries (Codage) and towels are provided in every bathroom.
Is there a hairdryer in the rooms?
Yes. A hairdryer is provided in every bathroom.
Hotel services
Is reception open 24 hours a day?
Yes. The reception is open 24 hours a day.
Does the hotel offer a concierge service?
Yes. Our team can help you with:
- Booking a restaurant
- Organising a tour
- Booking a taxi
- Planning your travels around Paris.
Does the hotel offer a laundry service?
Yes, but there’s an extra charge for that.
Does the hotel offer a wake-up service?
Yes, this is possible on request.
Breakfast
What time is breakfast served?
Breakfast is served from Monday to Friday from 7am to 10am, and at weekends and on public holidays from 8am to 11am
Where is breakfast served?
Breakfast is served in the hotel’s vaulted cellar.
Can breakfast be served in my room?
Yes, breakfast can be served in your room from 7.00 am to 10.00 am on weekdays and from 7.30 am to 11.00 am at the weekend.
Location and transport
Where is the Le Relais Madeleine hotel located?
The hotel is situated at 11 bis Rue Godot de Mauroy in the 9th arrondissement of Paris, between Place de la Madeleine and the Opéra Garnier.
How do I get to the hotel by underground?
There are several metro stations nearby:
- Madeleine: Lines 8, 12 and 14
- Havre–Caumartin: Lines 3 and 9
- Opéra: Lines 3, 7 and 8
All these stations are just a few minutes’ walk from the hotel.
How do I get to the hotel from Charles-de-Gaulle Airport?
From Charles-de-Gaulle Airport, you can take the RER B to Châtelet, then change to metro line 14 to Madeleine.
Is the hotel near the department stores?
Yes. Galeries Lafayette and Printemps Haussmann are about a 10-minute walk away.
Is it possible to explore Paris on foot from the hotel?
Yes. Several of Paris’s major attractions are within walking distance:
- Opéra Garnier
- Place Vendôme
- Tuileries Gardens
- Louvre
The Madeleine district
In which neighbourhood is the hotel located?
The hotel is situated in the Madeleine–Opéra district, in the heart of central Paris.
Is this a pleasant neighbourhood to stay in when visiting Paris?
The Madeleine district is central, elegant and very well connected, making it easy to reach the capital’s main tourist attractions.
Are there any restaurants and shops nearby?
Yes. The neighbourhood has plenty of restaurants, cafés, shops and theatres within walking distance.
Offers and bookings
Is it better to book directly on your website?
Yes. Booking directly usually means you can benefit from:
- the best available rate
- more flexible terms
- offers available exclusively on the official website.
Do you have any special offers?
Yes. Some offers are subject to the time of year and availability.
How can I find out about the hotel’s special offers?
You can sign up for our newsletter to receive the hotel’s special offers and news.
