Quinta hotel chatbot

FAQ

Le Relais Madeleine Hotel

Frequently asked questions about your stay at the Relais Madeleine in Paris

Before your arrival, there are certain questions that come up frequently: check-in times, hotel services, breakfast arrangements and transport to the Madeleine area.
We’ve compiled the answers to the most frequently asked questions here to help you prepare for your stay at the Relais Madeleine.
And if you need any further information, our team is, of course, always on hand to help.

Leisure, exploration and tourism

What are the room rates?

Rates vary depending on the season, the room category and availability.

How can I book a stay?

You can book on our official website, by email, by phone or via our social media.

Is it better to book directly on the official website?

Yes. By booking on our official website, you get the best rate, more flexible conditions and exclusive offers, with a preferential direct rate around 10% lower.

What additional benefits does booking direct offer?

Subject to availability, booking direct may entitle you to an upgrade, early check-in and greater flexibility.

How do booking and guarantee work?

Your card details are requested to guarantee the booking, which is then confirmed by email. Some non-refundable rates are prepaid.

What are the cancellation and amendment conditions?

They depend on the rate chosen. Some offers can be changed and cancelled free of charge up to 48 hours before your arrival.

Is breakfast included in the room rate?

Depending on the rate chosen, breakfast is either included or available at an extra charge.

Are pets allowed?

Yes, pets are welcome at no extra charge.

Does the hotel offer family or connecting rooms?

Yes. The Suite and the connecting rooms each sleep up to 4 people, ideal for families and small groups.

Is the hotel suitable for families?

Yes. The Suite and the connecting rooms can sleep up to 4 people, and a baby cot can be set up in some rooms on request.

Does the hotel have a room accessible to guests with reduced mobility?

Yes. A Comfort room on the ground floor is adapted: wide entrance, walk-in shower with seat and grab bar. Natural light is limited: it has one window and a frosted glass door opening onto the patio.

Are the rooms non-smoking?

Yes, all rooms are non-smoking.

Can I add extras or special touches to my booking?

Yes. You can add breakfast or personal touches to your booking: flowers, champagne, chocolates or macarons, on request.

Leisure, exploration and tourism

What time can I check in?

Your room is available from 3 pm.

What time is check-out?

Check-out is before 12 noon.

Can I check in early or check out late?

Subject to availability, early check-in or a slightly later check-out may be granted free of charge.

Can I leave my luggage before check-in or after check-out?

Yes, luggage storage is free, both before your room is ready and after check-out.

Leisure, exploration and tourism

What types of rooms does the hotel offer?

The hotel offers Standard Single, Comfort and Superior rooms, a Suite and connecting rooms.

How big are the rooms?

Room size varies by category.

What is the difference between the room categories?

The categories differ in size, layout, brightness, view, level of comfort and capacity.

Are the rooms quiet?

Yes. The hotel is on a quiet street and has rooms overlooking the inner courtyard.

Can I request a quiet room or a particular view?

Yes, you can request it. We will do our best subject to availability, but cannot guarantee it.

Can a specific floor be guaranteed?

No, the floor cannot be guaranteed: it depends on availability.

Can I request a double bed or twin beds?

Yes, on request and subject to availability.

Can a baby cot be added?

Yes, a baby cot can be set up in some rooms on request.

Can an extra bed be added or an additional guest be accommodated?

No, extra beds cannot be added. For more than two guests, the Suite, with a sofa bed, and the connecting rooms – two rooms linked by a private vestibule, each with its own bathroom – sleep up to 4 people.

Is the hotel suitable for a romantic getaway?

Yes. The hotel’s cosy, warm atmosphere is perfect for it, as is the private sauna included in your stay.

Leisure, exploration and tourism

Are the rooms air-conditioned and heated?

Yes, all rooms are air-conditioned and have individual heating.

Is Wi-Fi free in the rooms and throughout the hotel?

Yes, fibre Wi-Fi is free throughout the hotel: 185 Mb/s measured.

What amenities are in the rooms?

All rooms have a TV with international channels, a minibar, a safe, a hospitality tray and a private bathroom with hairdryer. Depending on the category, they also have a Nespresso coffee machine, a Japanese toilet and a speaker.

Do the rooms have a desk or work area?

Yes, the rooms have a work area.

Does the TV offer international channels?

Yes, the TV offers international channels.

Do the bathrooms have a shower or a bathtub?

Depending on the category, the bathroom has a shower, a bathtub or both.

Are toiletries and towels provided?

Yes: Codage Paris toiletries (bottles, dispensers and solid soap), a welcome kit (cotton pads, shaving, manicure, shower cap) and Linvosges bath linen.

Is a hairdryer available?

Yes, every bathroom has a hairdryer.

Are bathrobes and slippers provided?

Yes, bathrobes and slippers are provided.

Leisure, exploration and tourism

What services does the hotel offer?

The hotel offers a 24-hour reception, concierge service, luggage storage, laundry service, room service, newspapers, free Wi-Fi, a private sauna included in your stay, a lift and a computer available in the lounge.

Is the reception open 24 hours a day?

Yes, reception is open 24 hours a day.

Does the hotel offer a concierge service?

Yes. The concierge helps you book restaurants, tours and taxis, and arrange your travel in and outside Paris.

Does the hotel offer a laundry or dry-cleaning service?

Yes, a laundry and dry-cleaning service is available at an extra charge.

Does the hotel offer a wake-up call service?

Yes, just ask at reception.

Are rooms cleaned every day?

Yes, rooms are cleaned every day unless you request otherwise.

Is a printer or scanner available?

Yes, on request at reception.

Can tickets for museums, shows or excursions be booked?

Yes, reception can book your tickets through our partner Mon Petit Paris.

Does the hotel offer bike rental?

No, the hotel does not offer bike rental, but there are several Vélib’ stations nearby.

Leisure, exploration and tourism

What kind of breakfast is served?

A hot and cold, sweet and savoury buffet breakfast is served in the vaulted cellar. A continental breakfast can also be served in your room.

What time is breakfast served?

The buffet is served from 7 am to 10 am on weekdays, and from 8 am to 11 am at weekends and on public holidays. Continental breakfast is served in the room until 12 noon.

Where is breakfast served?

In the hotel’s vaulted cellar, or in your room on request.

Can I have breakfast in my room?

Yes, continental breakfast is served in your room from 7 am to 12 noon.

Does the hotel offer room service?

Yes, room service can be ordered via the QR code in your room.

Does the hotel have a restaurant or a bar?

No, the hotel has neither a restaurant nor a bar.

Can the reception book a restaurant for me?

Yes, reception can book the restaurant of your choice.

Are gluten-free, vegetarian or vegan options available?

Yes, gluten-free, vegetarian and vegan options are available.

Leisure, exploration and tourism

Does the hotel have a spa, sauna, gym or swimming pool?

The hotel has a private sauna included in your stay: it is reserved just for you, for up to 2 people, every day from 9 am to 10 pm, on the 6th floor, with its own terrace. Book at reception. The hotel has no spa, gym or swimming pool.

Can massages or treatments be booked?

The hotel does not offer massages or treatments at the moment.

Leisure, exploration and tourism

Does the hotel have a coworking space or business corner?

No, but the rooms have a work area, and a computer is freely available in the lounge.

Is a meeting room available?

No, the hotel does not have a meeting room.

Leisure, exploration and tourism

How do I get to the hotel from the stations and airports?

From Orly airport or Gare de Lyon, metro line 14 takes you directly to Madeleine. From Charles de Gaulle airport, take the RER B to Châtelet – Les Halles, then line 14 to Madeleine, or the Roissybus to Opéra, a 6-minute walk from the hotel. Saint-Lazare station is a 9-minute walk away.

How do I get to the hotel by metro?

Get off at Madeleine (3-minute walk), Havre-Caumartin (4 minutes) or Opéra (6 minutes).

Is the hotel well served by public transport?

Yes. The hotel is served by metro lines 3, 7, 8, 9, 12 and 14, the RER A and many buses.

What are the nearest metro, bus or RER stations?

Madeleine (lines 8, 12 and 14), Havre-Caumartin (lines 3 and 9) and Opéra (lines 3, 7 and 8).

Can the hotel arrange a taxi, shuttle or airport transfer?

Yes. Reception can order a taxi or arrange an airport shuttle; the price depends on the airport, the route and the time.

Where can I park near the hotel?

A private paid parking space can be booked with your room (€79). There are also public car parks nearby, on Place de la Madeleine and at Opéra.

Leisure, exploration and tourism

Where is the hotel located?

The hotel is located at 11 bis rue Godot de Mauroy, 75009 Paris.

Which neighbourhood is the hotel in?

In the Madeleine – Opéra district, in the 9th arrondissement, a few minutes’ walk from Place Vendôme and the Olympia.

Is the hotel in central Paris?

Yes, the hotel is in the very centre of Paris.

Is the location suitable for a leisure or business stay?

Yes, its location suits both leisure and business stays.

Leisure, exploration and tourism

Is the neighbourhood quiet or lively?

The neighbourhood is lively, but the hotel is on a quiet street.

Is the neighbourhood a pleasant place to stay?

Yes. It is a central, elegant and very well-connected neighbourhood.

Are there restaurants and shops nearby?

Yes, many restaurants, cafés, shops and theatres are within walking distance.

Can I explore Paris on foot from the hotel?

Yes. The Opéra Garnier, the Madeleine church, Place Vendôme, the Tuileries Garden and the Louvre are all within walking distance.

What are the main sights nearby?

The Opéra Garnier, Place Vendôme, the Tuileries Garden, the Louvre Museum, and Place de la Madeleine with its church.

What are the main things to do around the hotel?

Museums, walks, shopping at Galeries Lafayette, fine food and exploring the historic districts.

Which museums, galleries or cultural venues are nearby?

The Louvre Museum and the Centre Pompidou.

What are the must-see sights in the neighbourhood?

The Opéra Garnier, Place Vendôme, the Louvre Museum, Galeries Lafayette and the Madeleine church.

Which nearby restaurants, cafés or bars do you recommend?

Our team will be happy to recommend places to suit your tastes.

Where can I find shops, department stores or shopping centres nearby?

Galeries Lafayette and Printemps Haussmann are about a 10-minute walk away.

Is there a local market or typical spots to discover?

No, there is no local market in the immediate vicinity.

Where can I go out in the evening near the hotel?

You will find many bars and brasseries around the Opéra Garnier and Place de la Madeleine.

Are there parks or green spaces within walking distance?

Yes, the Tuileries Garden is within walking distance.

Can I go for walks or bike rides in the area?

Yes, the area is ideal for exploring on foot or by bike.

Are there viewpoints or scenic walks nearby?

The dome of Printemps Haussmann offers a lovely panoramic view over Paris.

Leisure, exploration and tourism

Do you have special or seasonal offers?

Yes, seasonal offers and occasional promotions are available on our website.

Are the offers permanent or time-limited?

Some offers are permanent, others are time-limited.

Are the offers only available on the official website?

Yes, our offers are available exclusively on our official website.

Do some offers include breakfast?

Yes, some offers include breakfast.

Can the offers be cancelled or changed?

It depends on the offer: some are flexible, others non-refundable.

Do some offers need to be booked in advance?

Yes, some offers must be booked in advance.

How can I hear about offers and promo codes?

Sign up for our newsletter.

Are promotional rates prepaid?

Some promotional rates are prepaid, others are not.

Are the benefits of an offer guaranteed on arrival?

Yes, as soon as your booking is confirmed.

Do you have a loyalty programme?

Yes, our regular guests receive exclusive benefits by email.

Do you offer preferential rates for companies or partners?

Yes, on request.
Quick Response Code